Anna

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  • Introduction: Welcome to TraKid

    Welcome to TraKid We’re happy you’re here. To prepare you for your next theme park experience, we've created a series of guides for you. In this guide, we'll outline what TraKid is and how it can h...

  • Can I purchase the TraKid band?

    Purchasing the TraKid Band   Currently, TraKid is a product sold exclusively to businesses and attractions. Within the attractions, they are available for rental on a daily basis but are not availa...

  • Where do I return the band?

    Returning the band There are TraKid return bins placed at the exits of your favorite parks and zoos. To return the band, simply remove it from your child's wrist and place it in the bucket before y...

  • What to do if your phone dies

    How to see your child if your phone dies: The Parent or Guardian If your phone dies and your child is not with you, your options are to: Log into your TraKid account on another device to see the c...

  • TraKid band colors

    Band Colors  The TraKid band is available in an assortment of colors to choose from when you visit a park. The list includes: Pink  Blue Red Green  Black  Contact us on social media if you would ...

  • Can I take the TraKid band into water?

    Water Resistance The TraKid band is water-resistant so you are free to enjoy water parks and rides. For example, you may wear and use the band on a waterslide, a splash park, or in the rain but sub...

  • How long is the battery life?

    The TraKid Band Battery Life TraKid bands are designed to last 8-10 hours for a full day at the park.  Low Battery If your band is low on battery, you will get the notification in the app. If this ...

  • How can I rent the TraKid band?

    Renting the TraKid band Pre-Rentals Renting your TraKid band ahead of time is a great way to help your trip go smoothly. While TraKid supplies the devices, your theme park will be your best resourc...

  • Where can I rent the TraKid band?

    Rental Locations Our TraKid bands are offered inside the park for rental. If you have pre-ordered the band you will be emailed with instructions.  If you are inside the park and are interested in r...

  • How are the bands sanitized?

    In the wake of the COVID-19 outbreak, TraKid is even more dedicated to ensuring the safety and health of our users.  How are the bands sanitized?  Once the TraKid bands are returned at the end of t...